Terms and Conditions

The website and mobile application or “App” (collectively, online services) are owned by Police Health Limited ABN 86 135 221 519 (Police Health)

By opening, viewing or using these online services, you acknowledge that you have read and unreservedly accept these Terms and Conditions.


1. Reliance on information and other content

You accept that information contained within this website is for general purposes only. Police Health does not warrant the accuracy, completeness or currency of the information or other content. Police Health has absolute discretion and without any obligation whatsoever to add, delete, amend, alter, change, correct, update or otherwise deal with any information or other content on the website, including these Terms and Conditions, at any time and without notice. Calculations of premiums are simulations and indicative only and are subject to confirmation and the Fund Rules. No information on this website is to be taken as a quote, an offer or as having qualified for cover. All information relating to health insurance policies is subject to the Fund Rules, which can be provided to members on request. Fund Rules and benefits are subject to change. Where there is a discrepancy between the Fund Rules and information on this website, the Fund Rules will prevail. No person should act or fail to act on the basis of the information or other content on this website.

A person cannot be covered under a health insurance policy unless eligibility requirements are met and the person is accepted by Police Health for health insurance purposes.

Police Health may collect, use and disclose your personal and sensitive information in accordance with the Police Health Privacy Policy.


2. Transmission over the internet

You acknowledge that the Internet is not a secure environment. Police Health cannot guarantee the security of information you send and receive by electronic means, and hence electronic exchanges are undertaken at your own risk.

You accept that it is your responsibility to protect yourself from exposure to damage to your computer systems, such as from viruses and other malware.

You agree to provide Police Health, through this website, only with information that you are legally entitled to provide.

You must not, nor permit any other person to, disrupt or interfere with or attempt to disrupt or interfere with the operation of this website in any manner whatsoever. This includes, but is not limited to, acts or attempts to knowingly transmit viruses or other malware, or make unauthorised access to the website and/or change its content.

Inappropriate conduct in relation to this website may result you being restricted from accessing or using part of or all of the website.


3. Third Parties and Third Party sites

Police Health provides links to third party websites. These websites are not under the control of Police Health and you acknowledge that Police Health is not responsible for any practices, content or risks associated with the use of third party websites.

Police Health provides a search facility for third party providers and may publish a name or logo in respect of a third party. Police Health does not warrant the products or services of these third parties in any manner whatsoever, and service or product issues must be taken up with these third parties directly. Furthermore, Police Health does not warrant or make any representation as to the currency or accuracy of any third party information contained in or produced by the search facilities available on the website.


4. Health and health related information

All health or health related information on this website is provided for general purposes only and does not replace advice or treatment from health professionals.


5. On-line member services

Police Health will provide Contributors to a health insurance policy with on-line access to their health information when registered through this website. Information available through the on-line service may not be up to date, mainly due to timing differences between receipt and processing information.

Police Health reserves the sole right and discretion:

  • To determine a Contributor's eligibility to on-line services, the extent of that access and the level of on-line services that will or will not be made available.
  • To determine what information is displayed in relation to an individual on the policy as a whole.
  • To cancel or terminate a Contributor's access, PIN/password or de-activate the on-line account.
  • To discontinue or modify, on a permanent or temporary basis, all or any part of the on-line services, with or without notice.

By intending to use and by using the Police Health on-line services, you agree to:

  • First register through this website, following the registration process and provide your true name, date of birth and email address.
  • Take entire responsibility for the security and confidentiality of your PIN/password and you accept that Police Health will assume that you are the user whenever you use your PIN/password to access the on-line services.
  • Not disclose your PIN/password to any other person or body, and take full responsibility for any consequences arising from such disclosure.
  • Advise Police Health immediately upon becoming aware that your PIN/password has been compromised or there has been unauthorised use, and change your PIN/password through this website.
  • Logout of sessions when not using the on-line service.
  • Advise other persons on your health insurance policy of your on-line access to their personal information.
  • Advise other persons on your health insurance policy who are 16 years and older (and upon turning 16 years of age) that they may contact Police Health and request their claims information not to be displayed.
  • Unless permitted by Police Health or authorised by the person involved, not access the information or perform services related to another person.

You agree that:

  • You are responsible for all the content you upload or provide Police Health and that information is true, accurate, current and complete.
  • If you provide, or Police Health has reasonable cause to believe you have supplied, false and/or misleading information, then Police Health has the right to suspend or terminate access.
  • Access and use of the on-line service is entirely at your own risk.
  • Individuals on your health insurance policy may have a right to contact Police Health and request that their claims information not be displayed.


6. Intellectual property

Police Health owns all intellectual property rights, including but not limited to copyright and confidential information, in the content of this website (including in all information, text, software, design and graphics, logos and images), subject to any third party rights, and; 

  • You must not modify, copy, reproduce, download, upload or transmit the content of the website, or any part of it, for any purpose whatsoever other than for personal use without the written permission of Police Health, unless the intent is clearly otherwise.
  • Trademarks and logos are acknowledged to be proprietary to their respective owners and protected by applicable laws.


7. Limitation of liability

To the maximum extent possible under the law, Police Health and its officers, directors, employees, agents or representatives:

  • Disclaims all and any liability whatsoever (including liability for negligence) to you or any other party for any loss or damage (whether direct, indirect, consequential, incidental, or special) arising out of any action or arising from any failure to act by you or any other party in opening, viewing, using, downloading, uploading, or relying on or dealing in any way with information or other content from this or other websites.
  • Excludes any conditions or warranties (express, implied or statutory) relating in any way to the use or non-use of this website.
  • Does not accept any responsibility whatsoever from any interference or damage to your software, hardware or any computer systems in connection with the use of this website.

In using this website or third party websites:

  • You accept all risks and responsibility for any loss, damages, costs or other consequences.
  • You agree not to not hold Police Health, its officers, directors, employees, agents or representatives liable for any unauthorised access, disclosure, damage, corruption or loss of information or other content.
  • You agree that Police Health is not liable to you or to any other party for any restriction or termination of access to, or modifying, suspending or discontinuing all or part of the on-line services.

8. Jurisdiction

These Terms and Conditions are governed by, and must be construed in accordance with, the laws of South Australia and by opening, viewing or using the Police Health website, you unconditionally submit to the jurisdiction of the Courts of South Australia.

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