We've always been your safety net for unknown health challenges that lay ahead. Now more than ever, we're here with you as we venture further into the unknown.
We understand that some of our members are facing unprecedented strains on their health, relationships and finances as a result of COVID-19 and we’re here to help. We have introduced a new suspension option for members who have lost employment or been stood down without pay as a result of COVID-19. To find out if this suspension option is right for you and your circumstances, please get in touch by calling 1800 603 603.
Your claims are still being processed as normal for urgent and semi-urgent surgeries and treatments, but we do recognise that the temporary government ban on non-urgent elective surgery, together with social distancing rules, may impair your ability to claim on some of your health insurance benefits right now. Fortunately, thanks to our unique Rollover Benefit you don’t need to worry about losing your Extras benefits - in most cases these will still be there for you when you need to catch up on all the appointments you’re missing right now.
If changes in claiming behaviour caused by COVID-19 results in a reduction of claims expenses incurred by our fund, the savings will help us deliver some form of premium relief to members. We are busy modelling discount options at this very moment, however we won’t be cancelling or deferring our 1 April premium change, as we have already determined that this is not the best way for us to pass on real financial relief to our members. We know speed is of the essence, however it is important we get it right for you the first time and so look forward to communicating more about our support as soon as we’re in a position to do so.
Navigating the new COVID-19 world is challenging for everyone, but there are undoubtedly unique stresses being placed on many of our police and emergency services members who are protecting our community from this pandemic from the frontline. Rest assured we are working closely with the Department of Health and our regulators in terms of the seriousness of COVID-19 and will be in a position to communicate more widely with members as we know more. In these unprecedented and rapidly changing times, we remain committed to supporting our members with continuity of service, while also ensuring the health and safety of our team and the financial stability of our fund to pay out member claims.