Find a Contracted Hospital
Police Health has agreements with most private hospitals that are likely to be accessed by members. These agreements ensure that an agreed schedule of fees (including in-patient accommodation, theatre and special unit accommodation fees as appropriate) is charged by the hospital and paid by Police Health on the member’s behalf.
Please note that a member’s benefit entitlements will be affected by factors such as their level and type of cover and the financial status of their membership. This will affect the amount Police Health will reimburse to the hospital. We strongly recommend if you contact us on 1800 603 603 to confirm your benefit entitlement prior to receiving hospital treatment. If you choose a non-agreement hospital may incur out-of-pocket expenses for hospital related services irrespective of your level of cover.
Find a Doctor - Access Gap Search
Access Gap Cover eliminates, or substantially reduces, the out-of-pocket expenses that are part of a hospital stay for people with private health insurance. We have arrangements with a majority of doctors around Australia where, in most cases, our members will be fully covered for in-hospital medical treatment, or will at least be advised prior to treatment of any gaps that might exist. You can search for participating doctors by specialist group, doctor name, and locality. You can also call us on 1800 603 603 or your doctor to verify if you will be covered in the Access Gap Scheme before treatment.
Counsellor Provider Search
Police Health launch new Counselling benefits
Police Health is pleased to introduce Counselling benefits into our extras cover from 1 April 2018 as part of our commitment to supporting the mental health and wellbeing of our members.
With the new benefit in place, eligible members will be able to claim back 80% of the cost of a counselling session with a recognised counsellor, up to $80.
Benefits are payable for health related counselling in one-on-one sessions, group sessions, or relationship counseling.
Counselling benefits and Psychology benefits have a combined annual maximum of $850 per person, with a Counselling benefit sublimit of $400 per person, up to $800 per policy covering two or more persons.
In order to qualify as recognised providers, counsellor’s must be registered as a level 2, 3 or 4 counsellor with the Australian Counselling Association Inc (ACA), be in private practice and meet a set of practice and educational criteria. This ensures our members can have confidence in the counsellors we recognise. The ACA is one of the nation’s peak professional associations representing the counselling profession.
For more information call us on 1800 603 603.
In order to qualify as recognised providers, counsellor’s must be registered as a level 2, 3 or 4 counsellor with the Australian Counselling Association Inc (ACA), be in private practice and meet a set of practice and educational criteria.
Complementary Therapies Provider Search
Accepted forms of complementary therapy
Acupuncture involves the stimulation of specific points on the skin, usually by the insertion of needles. In its original form acupuncture was based on the principles of traditional Chinese medicine. Chinese medical writings describe acupuncture channels which transport energy (qi) around and through the body. Traditional Acupuncturists believe that gentle stimulation at precise acupuncture points when applied on the basis of correct diagnosis, will aid the body's own defensive and self healing systems, thus promoting and maintaining good health.
Aromatherapy is the use of volatile plant oils, including essential oils, for psychological and physical well-being. Aromatherapists blend therapeutic essential oils specially for each individual, and suggest methods of use such as topical application, massage, inhalation or water immersion, to stimulate the desired responses. Chinese Herbal Medicine is based on concepts of yin and yang and of Qi energy. Chinese herbs are ascribed qualities such as "cooling" (yin) or "stimulating" (yang) and used, often in combination, according to the deficiencies or excesses of these qualities in the patient.
Homoeopathy is the treatment of disease using very low dose preparations administered according to the principle that "like should be cured with like." Practitioners select a drug that would, if given to a healthy volunteer, cause the presenting symptoms of the patient.
Myotherapy is the treatment of myofascial pain, injury and dysfunction affecting movement and mobility.
Naturopathy is a way of treating illness which uses the natural healing forces present in the human body. (It is a multi-disciplinary approach to health care that recognises the body's innate power to heal itself. It uses Herbal Medicines, Homoeopathics, Vitamins and Minerals, Flower Essences, Nutritional advice, performance of Massages and other Remedial Body Therapies).
Massage Therapy is the manipulation of the soft tissue of whole body areas to bring about generalised improvements in health, such as relaxation or improved sleep, or specific physical benefits, such as relief of muscular aches and pains.
Remedial Therapy is the systematic assessment and treatment of the muscles, tendons, ligaments and connective tissues of the body to assist in rehabilitation, pain and injury management. It is performed to create favourable conditions for the body to return to normal health after injury and is defined by the premises that the treatment can reasonably reverse certain physical effects a patient may be presenting. A range of manual therapy techniques may be employed in treatment, such as deep connective tissue massage, Trigger Point Therapy, Muscle Energy Techniques, Direct and Indirect Myofascial Techniques, and Neuromuscular Facilitation, (as well as techniques ranging from Swedish to specialised massage for athletes, babies and pregnant women. Specialists may also practice, Shiatsu Techniques to achieve improvement throughout the body. Aromatherapy and wholistic approaches such as Kinesiology may also be used).
Western Herbal Medicine is the use of plants for healing purposes. Many conventional drugs originate from plant sources. (A century ago, most of the few effective drugs were plant based. Examples include aspirin (from willow bark), digoxin (from foxglove), quinine (from cinchona bark), and morphine (from the opium poppy)).
These providers meet registration criteria as set by the Australian Regional Health Group (ARHG) in terms of qualifications, continuing education, ethics and quality of practice requirements. Some providers may have multiple practice locations which are not shown here.
Where can I claim on the spot using my member card (HICAPS)?
We like to make claiming on your health insurance easy, and one of the easiest ways to make a claim is through HICAPS – the system that lets you swipe your Police Health membership card to make a claim on the spot. HICAPS claiming isn’t available for everything, but this handy search function will help you identify times when it likely is.
Before you begin your search it’s important to note that this search facility is provided by HICAPS and therefore may include some health providers not recognised by Police Health for on the spot claims, but may still be claimable*. The search may also include health providers not recognised by Police Health for any payment of benefits and therefore won’t be covered by us. These situations are rare however members may wish to confirm that their health provider is recognised for benefits prior to service by contacting Police Health directly.
*On the spot HICAPS claiming is not available for; orthodontic, pharmacy, health appliances (including hearing aids), counselling and eye therapy. However these claims can be submitted via our app, or by emailing us a claim form.
Recognised & Registered Service Providers
While the vast majority of private service providers registered and practicing in Australia will be recognised by us for benefits, not all providers are recognised.
If you wish to ensure your provider is recognised by Police Health, please contact us prior to treatment.
Phone us on 1800 603 603 or email firstname.lastname@example.org