Frequently Asked Questions (FAQ)

Q. When will I get my Private Health Insurance Tax Statement?

​​​Good news, we send your Tax Statements directly to the ATO on your behalf. If for any reason you require an additional copy, they will be accessible from Friday 8 July via the Police Health Mobile App or you can contact us on 1800 603 603. Alternatively, the Contributor (the policy holder) can access Tax Statements by registering and accessing Online Member Services (OMS) on our website. 

Q. Why do I need my Private Health Insurance (Tax) Statement?

You may need it to complete your tax return.

Your Tax Statement will include details of the number of days you have been covered by an appropriate level of Private Hospital Cover during the last financial year with us. The ATO uses this information when assessing if you will be subject to the Medicare Levy Surcharge.

Your Tax Statement will also outline your allocation (if any) of the Australian Government Rebate on private health insurance, if you have received this as a reduction in your premiums, and will be used to assess any liability or offset.

If you have any questions about the Australian Government Rebate on private health insurance, please call the Australian Tax Office helpline on 132 861.

Q. What is the Medicare Levy Surcharge (MLS)?

The Medicare Levy Surcharge (MLS) is a government incentive to encourage individuals to take out private hospital cover and is an additional payment incurred on top of the Medicare Levy that most Australians have to pay. You will only be impacted by the MLS if your income (as assessed by the ATO for this purpose) is over $90,000 for singles or $180,000 for families or couples and you don’t have an appropriate level of private hospital cover. Depending on your income, the MLS ranges between 1 to 1.5% of your income, on top of the 2% Medicare Levy. For more information view our help guide on the Medicare Levy Surcharge.

Q. How do I get a copy of my Lifetime Health Cover (LHC) Statement for my tax return?

You don’t need an updated LHC Statement to complete your annual tax return, but we’re happy to provide this information on request. Please email or call 1800 603 603.

Q. Will my child covered on my policy receive a Private Health Insurance (Tax) Statement?

Dependent children do not receive their own Private Health Insurance (Tax) Statement because they are not entitled to a private health insurance rebate.

However, if your child is completing a tax return they may need to complete the private health insurance policy detail section of their return, so the ATO can verify their private health insurance coverage and ensure that they are not charged the Medicare Levy Surcharge (if their income is above the threshold).

To complete the Private Health Insurance Section of their tax return they will need to obtain a Tax Statement from one of the adults covered on the policy and follow the below steps.

Using the Private Health Insurance Statement of an adult on the policy (using the Health Fund ID –SPE and the Membership Number), complete your individual tax return as per the ATO instructions.

Type or write Tax claim code F.

Q. Where can I find out more?

If you want further information, you can call Police Health on 1800 603 603 however we are unable to provide specific tax advice.

Additionally, you can contact the Australian Tax Office on 132 861, visit their website at, or speak to your tax advisor.



Optical Benefits

Optical Benefits

Enhancements to your cover, effective 1 April 2022

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FAQ: Will you pay for my Pilates treatment?

Police Health has never had a benefit structure for Pilates, either as a separate category or under our Complementary Therapy category.
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