How do Police Health’s counselling benefits work?

As part of our commitment to supporting the mental health and wellbeing of our Members, Police Health is introducing benefits for counselling services in our Extras cover from 1 May 2018.

As the counselling profession is unregulated, benefits will only be claimable by recognised providers. In order to qualify as recognised providers, counsellor’s must be registered with the Australian Counselling Association (ACA), be in private practice and meet a set of practice and educational criteria. This ensures our members can have confidence in the counsellors we recognise. The ACA is one of the nation’s peak professional associations representing the counselling profession.

With the new benefit in place, eligible members will be able to claim back 80% of the cost of a counselling session, up to $80. Benefits are payable for one-on-one sessions, couples/family sessions and group sessions.

Counselling benefits and Psychology benefits have a combined annual maximum of $850, with a Counselling benefit sub-limit of $400 per person, up to $800 per policy covering two or more persons. While you can access our unique Rollover benefit for Psychology benefits, it is not available for Counselling specifically. 


What criteria do counsellors need to meet to become recognised?

Police Health have partnered with the Australian Counselling Association (ACA) to ensure a counsellor meets our requirements to be registered for counselling benefits with Police Health. 

The ACA offers 4 levels of membership to counsellors, the level of membership is determined by the counsellor’s education, experience and training. The ACA also require their members have professional supervision each year and complete minimum amounts of ongoing professional development. 

A counsellor who is registered with ACA must meet the following requirements for counselling benefits with Police Health:

  1. Hold a level 2, 3, or 4 membership with the Australian Counselling Association; and
  2. Hold appropriate public liability & professional indemnity insurance and appropriate first aid certification; and
  3. Be in a private practice (organisations that are government owned or receive government funding do not qualify as a private practice)

When a counsellor meets the above requirements they apply directly through the ACA to be registered as a Police Health provider for payment of counselling benefits. 

A counsellor may be registered with more than one counselling association.


How can my counsellor register as a Police Health recognised provider?

Your counsellor should contact the Australian Counselling Association (ACA) directly to determine and make application to be recognised for benefits by Police Health. 

How can I find a recognised counsellor near me?

To help you locate a recognised provider, we are developing an online search function which will enable you to search for a recognised provider. In the meantime, please call us on 1800 603 603.

As Police Health is leading the way in providing health insurance benefits for counselling, the number of registered providers is still growing. If you can’t find a recognised provider near you we encourage you to check back again in a few weeks as new providers continue to come on board.

For members who are consulting a counsellor not yet registered for benefits, please encourage them to enquire with the ACA so that benefits may be paid by Police Health. 




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