At Police Health, we're constantly trying to improve the quality of our products, processes and services. Your feedback, good or bad, is an important part of this process.

If for some reason you are not satisfied, please let us know and we will work to resolve the problem. We can be reached in various ways:

  • call a Customer Services Officer on 1800 603 603. 
  • email
  • send a fax to 1800 008 554
  • write to our postal address (Police Health, Reply Paid 6111, Adelaide SA 5000).

Our customer service officers can address a wide range of issues on the spot. If necessary, their supervisor will be on hand to discuss your concerns and, if you are still not happy, your complaint will be elevated to the senior manager responsible.


Private Health Insurance Ombudsman

If you are still not satisfied, you can contact the Commonwealth Ombudsman who provides an independent service for consumers with health insurance problems and enquiries.

The Commonwealth Ombudsman's contact details are:

View Police Health's Complaints Policy


Contracted & Recognised Hospitals

Contracted and Recognised Hospitals

read more


FAQ: Counselling Benefits

How do Police Health’s counselling benefits work?

read more


FAQ: Premium Increase

Premiums have been reviewed by the Minister for Health and will be increasing as of 1 April 2018.

read more

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