As a not-for-profit, everything we do is for our members
Manage your policy 24/7
Login to our secure online member services to manage your policy details, check benefits used, benefits available, claims history and more.
1 April 2022 changes to your cover
Throughout the pandemic, we’ve worked hard to provide the best cover, service and value for you, our members. It’s a commitment that we’ve extended into our annual premium review as we seek to offer additional benefits while also keeping premium increases as low as possible, as always.
Our approach and continued commitment to excellence has seen us named the Number 1 private health fund for Member Satisfaction, Better Claim Rebates and Customer Service in the 2021 Healthcare & Insurance Australia research survey undertaken by Ipsos Australia.
Find out how we’re building member value in 2022 and beyond
Forms & Brochures
Looking for claim forms, student dependent forms, direct debit forms or the latest Products & Benefits Guide.
How to Make Claims for Medical & Hospital Services
Hospital and medical accounts under Access Gap Cover are usually sent directly to us by the provider and we pay them on your behalf.
For more information about how to claim for all Extra & Hospital benefits.
Find a Provider Search
- Contracted Hospitals
- Access Gap Doctors
- Complementary Therapies Providers
- HICAPS providers
Your one stop shop for all things baby.
If you're trying or expecting a baby, members can now gain access to the Nourish Baby Learning Hub
"Whenever I present my card to get a rebate on the spot the receptionist always says 'oh, that's a good return,' and it's a good feeling."
POLICE HEALTH MEMBER, QLD
Looking for help?
Enhancements to your cover, effective 1 April 2022
FAQ: Will you pay for my Pilates treatment?
Supporting Your Mental Wellbeing
Contracted & Recognised Hospitals
FAQ: Counselling Benefits
FAQ: Premium Increase
Each year the Minister for Health reviews and approves new private health insurance premiums across the industry, to take effect from 1 April.
FAQ: How soon can I claim?